Terms of Use and Sale
1. Purpose
1.1. These General Terms and Conditions of Sale (hereinafter, the "Terms") apply to all commercial transactions carried out on the website www.formación.sjdhospitalbarcelona.org (hereinafter, the "Platform"), owned by HOSPITAL SANT JOAN DE DÉU (hereinafter "HSJD"), whose details are as follows:
- Corporate Name: Hospital Sant Joan de Déu
- Registered Office: Passeig Sant Joan de Déu, 2 - 08950 Esplugues de Llobregat
- Tax ID (CIF): R5800645C
- Phone: +34 93 253 21 30
- Email: hospitalbarcelona.formacion@sjd.es
- Domain Name: sjdhospitalbarcelona.org
1.2. By placing an order, you declare that you have the legal capacity to purchase the courses offered by HSJD and agree to be bound by these Terms, the Legal Notice, the Privacy Policy, and the Cookie Policy as published on the Platform at the time of access.
1.3. HSJD reserves the right to modify these Terms at any time. Such modifications will be reflected in this document, which the Client can access at any time and print. Clients are advised to review these Terms before placing any order.
2. Customer account
2.1. To participate in training activities, the customer must create an account on the Platform. This account will enable the management of purchases and participation in training activities, viewing the order history, downloading documents (such as invoices and certificates), and saving preferred resources and training activities.
2.2. The buyer must register by completing a form requiring identification details (name and surname) and a valid email address. A password must also be chosen. The customer must then accept the Legal Notice, Privacy Policy, and these Terms.
2.3. The buyer must provide authentic and accurate information and keep it up to date. Any modifications must be made online and will take effect from the next business day.
2.4. The buyer is solely responsible for the consequences of using their account until its deactivation.
2.5. HSJD reserves the right to deactivate a buyer’s account without prior notice or compensation if the buyer violates these Terms, fails to pay any amounts due, or acts against HSJD's interests.
2.6. Any customer wishing to deactivate their account must notify HSJD by email at hospitalbarcelona.formacion@sjd.es.
3. Orders
3.1. Courses offered on the Platform, whether online or in-person (hereinafter, the "Products"), are considered available when detailed and offered in the catalog (hereinafter, "Catalog").
3.2. To order a Product, the customer must log in to their account on the Platform, which requires prior registration as described in section 2.
3.3. Specific conditions for each Product (duration, content, price, etc.) will be detailed individually.
3.4. Upon reservation, an email confirmation with the order details and a copy of these Terms will be sent to the customer’s contact email. The customer must verify the confirmation and immediately report any errors. Otherwise, the confirmation will be deemed accurate and included as part of the reservation contract.
3.5. HSJD reserves the right to cancel or reject any Product sale for legitimate reasons and will inform the customer via email. Examples include Product unavailability, incomplete or inaccurate requests, bad faith or abusive behavior, insolvency, or outstanding debts related to prior orders.
3.6. Unless proven otherwise, the data recorded by the customer constitutes proof of all transactions between the Customer and HSJD.
4. Prices
4.1. Prices will be those in effect and published on the Platform at the time the customer places an order. HSJD reserves the right to modify Product prices according to market conditions at the time of supply.
4.2. The applicable prices for each Product will be displayed in its description, including all applicable taxes as required by law. Training actions and programs are generally exempt from VAT, as they are considered professional retraining.
4.3. Accepted payment methods include online payment via debit or credit card through the Platform’s payment gateway and bank transfer, the latter being available exclusively for organizations.
4.4. The email confirming the customer’s order will state the final Product price (in Euros), including applicable taxes and fees.
4.5. Banking information provided by customers will not be stored or processed by HSJD. Payment data will be managed by our payment service provider with strict confidentiality.
5. Cancellations
5.1. HSJD reserves the right to cancel courses if the number of enrolled students does not meet the minimum required, or for other organizational reasons or force majeure. In such cases, the enrollment fee will be refunded to the customer via bank transfer.
5.2. In case of delays or issues with course commencement, HSJD will take steps to expedite the start.
5.3. The customer acknowledges and accepts that course start dates may be exceptionally modified.
5.4. The customer may request a refund of the enrollment fee, and the amount paid will be refunded via bank transfer. The refund will not cover additional expenses incurred by the customer.
5.5. Refunds for cancellations are subject to the following conditions:
15 days or more before the start date: 100% refund.
2 to 14 days before the start date: 75% refund.
1 day before the start date: 50% refund.
On the start date: no refund.
All refunds are subject to a €10 processing fee.
No obstante lo anterior, todas las devoluciones llevan un cargo de 10 € por gestión.
6. Withdrawal
6.1. Pursuant to Article 103 of Law 3/2014, of March 27, which amends the consolidated text of the General Law for the Protection of Consumers and Users and other laws, the purchase made is excluded from the right of withdrawal from the moment the Customer first accesses the virtual campus as a student, using the credentials provided by Formación HSJD for this purpose (without prejudice to the conditions related to cancellations mentioned in the preceding clauses). Furthermore, the Customer acknowledges and accepts this fact, expressly authorizing Formación HSJD to proceed with enrollment in the course or courses covered by this contract, on the agreed date and terms.
7. Claims
7.1. For any clarification regarding the sales service stipulated herein, or to address any doubts related to the Platform or the scope of these Terms, as well as to submit any claim related to their purchase, the Customer may contact HSJD via the following email address: hospitalbarcelona.formacion@sjd.es or by phone at +34 932 532 130.
7.2. Pursuant to Article 103 of Law 3/2014, of March 27, which amends the consolidated text of the General Law for the Protection of Consumers and Users and other laws, the purchase made is excluded from the right of withdrawal from the moment the Customer first accesses the virtual campus as a student, using the credentials provided by Formación HSJD for this purpose (without prejudice to the conditions related to cancellations mentioned in the preceding clauses). Furthermore, the Customer acknowledges and accepts this fact, expressly authorizing Formación HSJD to proceed with enrollment in the course or courses covered by this contract, on the agreed date and terms.
8. Disclaimer of Liability
8.1. For any clarification regarding the sales service stipulated herein, or to address any doubts related to the Platform or the scope of these Terms, as well as to submit any claim related to their purchase, the Customer may contact HSJD via the following email address: hospitalbarcelona.formacion@sjd.es or by phone at +34 932 532 130.
8.2. HSJD reserves the right to modify the commercial offer of the Platform regarding Products at any time, although such modifications will not apply to ongoing contracts.
8.3. HSJD assumes no liability for errors or delays in accessing the Platform by the Customer when entering their information in the forms provided on the Platform, the slowness or inability of recipients to receive confirmation of the completed purchase, or any anomaly that may arise when such issues are due to Internet network problems, acts of God, force majeure, or any other unforeseeable contingency beyond HSJD's good faith.
8.4. However, HSJD is committed to acting diligently in response to Customer requests stemming from technical problems that may arise and providing all necessary support to reach a prompt and satisfactory resolution of any issues encountered on the Platform.
8.5. Due to the unpredictable nature of technological environments and the Internet, HSJD reserves the right to temporarily suspend the use of the Platform for technical, security, or maintenance reasons. Such service suspensions do not entitle the Customer to compensation. Nevertheless, HSJD will make every effort to minimize any suspension or interruption of services. Furthermore, HSJD reserves the right to implement and make changes to the Platform at any time, with or without prior notice. In any case, the Customer acknowledges and accepts that HSJD may take certain actions to restrict the Customer's access to the Platform at specific times for limited periods. In this regard, the Customer accepts that HSJD will not be held responsible for the deletion or failure to provide certain Platform services or features as a result of such actions.
8.6. Under no circumstances will HSJD, its representatives, directors, or employees be liable for any incidental, consequential, special, or punitive damages, including, but not limited to, lost profits, data, or business opportunities, software errors, whether foreseeable or unforeseeable, arising out of or related to the use of the Platform.
8.7. HSJD is not liable for any loss or damage that the Customer may suffer due to improper use of the Platform or if the Customer fails to comply with these Terms, the Privacy Policy, Cookies Policy, and Legal Notice of the Platform, or with any instructions that HSJD may have provided to the Customer.
9. Intellectual Property
9.1. HSJD is the lawful owner or licensee of all rights and titles associated with the Platform, its contents, and software applications, including any trademarks, trade names, domain names, know-how, copyrights, and any other inherent industrial or intellectual property rights.
9.2. The Customer may view and obtain a private copy of the contents available on the Platform for their exclusive personal and private use, whether in digital or physical format, provided it is not for commercial purposes or economic exploitation.
9.3. Except for the use permitted under the previous clause, acts of reproduction, distribution, transformation, public communication, or exploitation by any means or procedure of the Platform or its integral elements are expressly prohibited unless permitted by law or expressly authorized in writing by HSJD.
9.4. HSJD will not be held responsible for any illegal or unauthorized use made by the Customer.
9.5. Prior and express authorization from HSJD is required to establish simple or hypertext links to the Platform.
9.6. Under no circumstances will HSJD be responsible for the content or services made available to the public on the website from which the hyperlink is made, nor for the information or statements contained therein.
10. Governing Law and Jurisdiction
These Terms are governed by Spanish Law. In the event of any dispute or disagreement arising from the sale of products and services provided through the HSJD-owned Platform and for the resolution of any conflicts, the parties agree to submit to the jurisdiction of the Courts and Tribunals of Barcelona, expressly waiving any other jurisdiction that may apply, except where applicable regulations establish a mandatory jurisdiction.
Last update: november 2024