Helps and FAQs

Yes, you need to register on the platform. This will allow you to view your personal data and your purchasing history, manage your invoicing data, and access your invoices. 

The profiles of the target students of each training se are indicated on the training page. Courses with prerequisites for admission are specified in detail.

For trainings accredited by the Catalan Council for the Continuing Education of Healthcare Professionals - Continuing Education Commission of the National Health System, the accreditation is only valid for duly qualified healthcare professionals.

Once registration is complete, you will automatically be taken to your user space, where your personal data, purchasing history, and purchased courses are stored, among other options.  
 

You can access your user space on the platform whenever you want from the menu at the top by clicking on the person-shaped icon and entering your user name and password. Once inside, the person-shaped icon will show your name. Clicking on your name displays all the available options under your registered user space.
 

You can save courses of interest by clicking the heart icon next to each one. Your selections will be stored in the "Saved Courses" section of your registered user account.

You can add and delete products at any time during the purchasing process. Once you have paid, the only way to modify your order is by contacting SJD Education using the contact form.

You’ will receive an order confirmation email with the invoice attached and a link to your user space. If you do not receive it, please contact us using the contact form so we may assist you.

Yes, as long as you are logged in or registered. The selected products are saved in your shopping cart until you finalise the order or delete them.

Yes. To cancel an order, contact us using the contact form and indicate the order number.

Only users with a family and caregiver profile, and organizations, are entitled to purchase more than one spot.

Professionals can only purchase seats for themselves. Only users with family/caregiver profile and organisations are entitled to purchase spots for others.

Yes. To do so, enter your company’s tax details at the time of purchase.

If you did not provide them during the purchase, go to your user account, update the tax details, and contact SJD Education using the contact form. Please include the order number and the tax details you’d like to appear on the invoice so we can make the necessary changes. Once updated, you will be able to download the corrected invoice from your user account.

You can consult our terms and conditions of sale to see the policy that applies in each situation. 

Click on the person icon on the top right menu to see the options, one of which is “Log in”.  

Clicking on “Log in” will load a page with the option “Forgot your password?” 

The system will prompt you through the steps to reset your account password.

Always check your spam folder. 

If the password change email is not there, please contact us and we will try to resolve it.

It is not possible to merge two user accounts. If you want to keep all your information in a single account, you should always register with the same email address. 

If you have any questions, please contact us.

There are two ways to access the Virtual Campus from your registered user space: through “My training” as long as the Virtual Classroom is available, and from the link to the Virtual Campus from the top menu.

We offer short training courses accredited by the Continuing Education Commission (National Health Commission of the National Health System). 

Information regarding credits is available on the pages of the individual training courses.

You’ll receive an email and a link to validate the registration. If you do not receive it, please contact us so we may assist you.

If you attend an in-person course you’ll receive a certificate of attendance. If the training course is officially accredited, you’ll also receive an accreditation certificate, which you can find on the Virtual Campus.

If you do an online training course, upon successful completion of all modules and course evaluations, you’ll receive a certificate of completion or accreditation on the platform which you can download and print.

No, you can download the certificate from the Virtual Campus by visiting the course’s Virtual Classroom. You must first answer the training evaluation survey before you can download the certificate.

The training accreditation certificate will be available on the Virtual Campus as soon as the training accreditation is received. If we have not yet received official accreditation, we will inform you by e-mail as soon as the certificate is available.

Remember that you can only download it once you have completed the evaluation survey. 

If you need an attendance certificate, regardless of whether the training is officially accredited or not, you can request it on the day of the in-person session or at the end of the online session using the contact form.

At midnight on the start date of the course.

Once the training begins, you will have unlimited access to the materials and assessment activities until the course end date specified in the description. During this period, you can complete the training at your own pace and revisit the content as many times as needed.

copyright and integrity of the content.

However, some training materials, such as guides and exercises, may be available for download. 

In some trainings, we will also provide you with downloadable infographic summaries of the most relevant course information in condensed form. These infographics provide quick and practical access to key concepts and make it easier for you to review the content once the training is complete.

Online training is designed so that you can log on to the platform and access the content at any time of the day, regardless of your time zone.

• A reliable Internet connection.
• A device (PC, tablet or smartphone) with an up-to-date web browser (Google Chrome or Firefox).
• Headphones or speakers to listen to the audio output of the lessons.
• Specific software may be required for certain courses. This will be specified on the course description page. 

If you experience technical problems accessing the materials or navigating the learning platform, you can contact our technical support team or enter the live chat which is available on the Virtual Campus.

We’ll send you the link by email 24 hours before the event.

If there is a recording of an online event, it will be available on the Virtual Campus within approximately 15 days, once the editing process is completed.

Click on the Zoom link that you will receive by e-mail, enter your first and last name and log in. This is how we’ll know that you attended the seminar.

If you’d like to receive updates about our training programs, subscribe with your email address to stay informed about courses and other news in your specialty. You can easily manage your notification preferences by activating or deactivating them in your subscriber account.

If you are already registered on the platform as a student or buyer and have agreed to receive email notifications during the registration process, we will keep you updated with the latest news."

The training is exempt from VAT according to article 20.1.9 of the Value Added Tax Act 37/1992.

Other services that can be purchased through the platform are subject to VAT as follows:

• Materials and books: 4%
• Other services (such as simultaneous interpretation, activities, meals): 21%

Before completing the purchase, the system will ask you to enter the promotional code and the final price will be updated.

The invoice for your order will be sent to your e-mail address automatically when you select one of the immediate payment methods.

Once issued, the invoice is always available in your registered user space.